Privacy Policy

Privacy and Cookies Policy

Updated: February 18, 2025

The Keener Law Firm is committed to protecting your privacy and ensuring transparency regarding the information collected through www.KeenerLaw.com. This policy outlines the types of information we collect, how we use it, and your rights regarding your data.

Information Collected

The Keener Law Firm uses Google Analytics to gather information about how www.KeenerLaw.com is accessed and used. When users visit our website, the following types of data may be collected:

  1. Domain names from within www.KeenerLaw.com.
  2. IP addresses, including geographic location information.
  3. Browser and operating system information.
  4. The address of the website that you referred to us.
  5. Specific search queries used to find us on search engines.
  6. The date, time, and general location of your website access.
  7. The type of device used to access the website.
  8. Frequency of website visits and pages accessed.

This data does not identify you personally but helps us enhance our website’s relevance and functionality.

How We Use Information We Collect

The information collected is used solely for improving the services offered by The Keener Law Firm. We may use the information we collect for the following purposes:

  • To deliver, maintain, improve, and enhance services we provide.
  • To analyze and understand how you use our services.
  • To process and facilitate purchases of services you request.
  • To communicate with you, provide updates and information related to our Services, respond to your requests, answer questions, and offer user support.
  • For marketing and advertising, including creating and delivering promotional materials that may be relevant or of interest to you.
  • To detect and prevent fraud and address trust and safety concerns.
  • To enhance compliance purposes, including enforcing our Terms of Service, protecting our legal rights, or meeting legal obligations under laws, regulations, or governmental requests.
  • For other purposes disclosed at the time information is collected.

Google Analytics

Google Analytics uses cookies to provide insights into website usage. These cookies are unique to your browser and help us identify new versus returning users. Google processes this information under their own Terms of Use and Privacy Policy. You can disable cookies through your browser settings if you wish to opt out.

Google Forms and Calendly

The Keener Law Firm uses Google to collect information voluntarily provided by users. This information, such as name, email, and phone number, is used internally to manage client profiles and respond to inquiries. It is not shared with any third parties.

Contact Form Information

When you fill out a contact form on our website, we may collect the following information:

  1. Name
  2. Email address
  3. Phone number

This information is used solely to respond to your inquiries and is stored securely.

Opt-in Language

By texting Keener Law Firm, you agree to receive conversational and notifications messages from Keener Law firm. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [privacy policy URL] to see our privacy policy and [Terms URL] for our Terms of Service.

SMS Terms and Conditions

1. SMS Consent Communications

Information collected through our short code text (SMS) program, including SMS opt-in or mobile data, will not be shared with any third parties for marketing or promotional purposes. This ensures that your consent to receive text messages from us is strictly honored and not misused.

2. Disclosure of your Data

SMS Consent and Phone Numbers collected for SMS purposes will not be shared with third parties and affiliates for promotional or marketing purposes.

3. Types of SMS Communications

If you have consented to receive text messages from Keener Law Firm, you may receive messages related to the following:

  1. Appointment reminders
  2. Follow-up messages
  3. Billing inquiries

Example: “Hello, this is a friendly reminder of your upcoming appointment with Atty. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

4. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2-3 SMS messages per week related to your appointment.

5. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

6. Opt-In Method

You may opt-in to receive SMS messages from Keener Law Firm in the following ways:

  1. Verbally, during a conversation
  2. By submitting an online form
  3. By filling out a paper form

7. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

8. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at [insert the link]

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

9.Standard Messaging Disclosures

  1. Message and data rates may apply.
  2. You can opt-out at any time by texting “STOP.”
  3. For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
  4. Message frequency may vary

10. Cookies and Tracking Technologies

Cookies are used to enhance website functionality and gather analytics data. These cookies may include essential cookies, performance cookies, and analytics cookies. By using our website, you consent to the use of cookies as described in this policy. You can manage your cookie preferences through your browser settings.

11. Security Measures

The Keener Law Firm takes reasonable measures to protect the information collected from unauthorized access, disclosure, or alteration. However, no system can guarantee absolute security, and users are encouraged to contact us with any concerns.

12. Your Rights

Depending on your location and applicable laws, you may have the following rights:

  1. Access the information we have collected about you.
  2. Request corrections or deletions of your personal data.
  3. Opt-out of data processing for marketing or analytics purposes.

To exercise your rights or ask questions about this policy, please contact us at austin@keenerlaw.com.

13. Changes to the Privacy Policy

This privacy policy may be updated periodically. When changes are made, they will be reflected in this section, and the updated policy will apply to future interactions with our website.