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A per­sonal injury caused by some­one else’s neg­li­gence is never a pleas­ant expe­ri­ence. Often, it is unfa­mil­iar ter­ri­tory for the vic­tim, who is unsure what to do or how to pro­ceed under the cir­cum­stances. He or she will be receiv­ing calls from a pro­fes­sional claims adjuster with train­ing and expe­ri­ence in deny­ing and devalu­ing legit­i­mate claims. The adjuster may give the impres­sion that his or her goal is to be fair, but this rarely the case. In fact, the adjuster’s pri­mary goal is to dis­pense with the claim by pay­ing as lit­tle money as pos­si­ble to the injured per­son, regard­less of what is fair.

This guide is cre­ated with that real­ity in mind. It is not a sub­sti­tute for legal advice, since every case is dif­fer­ent. How­ever, it is sound gen­eral advice and may be help­ful if con­sid­ered in con­junc­tion with a legal con­sul­ta­tion with a licensed attor­ney. If you or a fam­ily mem­ber has been injured in an acci­dent, the fol­low­ing are some solid points of advice to help you avoid the most com­mon mis­takes that can dam­age your case.